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Leak Geek Plumbing complaints

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340 NE 56th Street
Pleasant Hill, IA 50327 | Get Directions

(515) 219-8560

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Leak Geek Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Leak Geek Plumbing

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9/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/13/2021

I had my water heater replaced through Leak Geek Plumbing, 340 NE 56th St., Pleasant Hill, IA. 50327 on June 7,2021. A gentleman named Jordan Henry was the installer. Once he completed the service I asked for a receipt. He (Jordan) said he would email me the receipt when he got back to his office. I have called and texted Jordan probably a dozen times asking for my receipt for one proof of purchase for warranty, I paid cash(what an idiot!) and to submit to my utiities co. for a rebate/credit on my bill. At one point he said he had sent it and to check my spam mail, which i did and it wasn't there. I spoked/texted him again and asked is he would send it to a different email account since I still hadn't received it still. Still nothing!! I then texted him and asked him to just mail me my receipt to my home address since for whatever reason I never received anything to either email account. Still after not even getting a receipt by mail (USPS) I texted him again!!! i asked if I could drive to the office to pick it up and to send me the address. Since then I have not received any response from him. After the first couple of conversations with him by phone now when I try to call it just goes to his voicemail andI still have never received a call or text from him. It has been over 2 months now since the installation and service and feel he has plenty of time to resolve this issue. So I am writing to you in hopes you can help me resolve this issue and get a receipt. Thank you !!! Resolution Sought I would like to get a receipt for the service and replacement of my water heater. After this long I would like him to just mail me the receipt to my home address, which he should have on file but if not I will list it below, and if it it isn't to much to ask if he would call/txt to let me know it has been done. I would love to give him a 5 star rating but I've been waiting until I get my receipt. Thank you for your time and assistance

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