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Leather Kloset complaints

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67-59 Metropolitan Avenue
Middle Village, NY 11379 | Get Directions

(347) 352-7947

https://leatherkloset.com/

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Leather Kloset closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Leather Kloset

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1/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

12/22/2021

I placed an order online with this business. It was $400 for a jacket for a my uncle for Christmas. This company decided that they would cancel the order and try to refund me less than what I paid them because I wanted to ship it to my uncle instead of having it shipped to me for me to ship it to him. I called and these people are rude rude. They don't want to help they don't want to fix anything they're trying to blame it on my credit card company who I spoke to and say they have nothing to do with this the business canceled the order and is charging me a $13 fee for having to cancel my order because they felt like it. This place is a scam they seem shady please investigate thank you! Resolution Sought Refund $13.00. Stop pretending like they are an legitimate business and not just scamming people out of money!

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