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LED Grow Lights Depot complaints

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5010 SE Foster Road #86052
Portland , OR 97206 | Get Directions

(888) 611-9305

http://www.ledgrowlightsdepot....

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Total Amount in Dispute:
$595.00

Total Amount Settled:
$595.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against LED Grow Lights Depot closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against LED Grow Lights Depot

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9/11/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $595.00 Amount Settled: $595.00

Customer Complaint

8/28/2023

I purchased a Kind LED grow light from you at 595.00$. You claimed to have the light in stock when you in fact did not, so I canceled my order. I contacted Matt P. at GS directly to rectify the issue you caused. You have only refunded 565.00$ of this because you are a scammer trying to make 30$ for no reason. You have been reported to Sezzle for being a fraudulent merchant, and I have filed a complaint with the Oregon State attorney general against your business. You need to refund the correct amount immediately, or you will be facing severe legal and public backlash. Resolution Sought Refund the correct amount of 595.00$ to Sezzle immediately so I may close my fraud case with them.

Company Response

8/29/2023

The customer is incorrect in saying that he paid $595 for the item. He only paid $565.25 for the item since it was 5 off (5 of $595 is $565.25). The customer was fully refunded $565.25. No further action is needed on this refund.

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