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Lee Beauty Supply complaints

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12240 8 Mile Road
Detroit, MI 48205 | Get Directions

(313) 526-4401

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lee Beauty Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lee Beauty Supply

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4/17/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

3/15/2024

I purchased a jogging suit as a gift at Christmas time at a beauty supply company in Detroit that mostly sells hair care products but they also have a section of cloths also. The are no signs where these cloths are explaining to shop with caution because there is no exchanges or returns. There are no signs anywhere in the Windows or no where else but on the counter on a little piece of paper and no return policy for cloths . I had to return it because I bought a large and needed a small. I went right back two days later, tags and all just for exchange and this business refused! Now I'm still.. STUCK WITH THIS PRODUCT! I AM ASKING FOR HELP, THAT'S FAUSE ADVERTISING. Resolution Sought Exchange the jogging suit for something i can use! Tags are still on the product, never used or wore.

Company Response

4/5/2024

We are sorry if this happened as it is described. We do not post a "No Refund Sign" Big. However, it is written on receipt as we enclosed in our letter, And if you asked the employees they would tell the customers. If the merchandise was in good condition there is no reason to be exchanged. If we are out of stock, the customer can exchange it to any other merchandise. They do not have to exchange it to some kind of product,

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