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Lee Distributors complaints

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150 Coldenham Road
Walden, NY 12586 | Get Directions

(718) 596-6400

http://www.leedistributors.com

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Total Amount in Dispute:
$365.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lee Distributors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lee Distributors

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1/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $365.00 Amount Settled: $0.00

Customer Complaint

12/14/2023

I am writing to bring to your attention a serious issue regarding fraudulent activities through double transactions in my bank account. On 2nd November, while going through my bank statement, I discovered two duplicate transactions debiting my account in the amount of $730 USD. These transactions were made on 21st October and 2nd November respectively by Lee Distributor. Upon checking my receipts and records, it became evident that I had only authorized and completed one transaction on 21st October. It is clear that a mistake occurred, leading to a double transaction. I have authorized Lee Distributor for only one payment of $365 on 21st October. But, Lee Distributor again deducted same amount on 2nd November. I immediately contacted Lee Distributor. And Lee Distributor denying of making double payments from my debit card. This distributor is doing fraud with us. It's sales representative kept on saying I have done only one payment. I reserved (authorization hold) money on 21st October bu deducted on 2nd November. On Contrary, I confirmed from my bank twice. They clearly said Lee has deducted $730 from your account. My bank statement is a clear proof. I request an immediate investigation into this matter, and I ask that you rectify the double transaction and credit the amount of $365 back into my account without any delay. Resolution Sought I want my money back $365 unfairly deducted by Lee Distributors.

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