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Lee Nissan of Topsham complaints

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107 Main Street
Topsham, ME 04086 | Get Directions

(877) 468-0152

http://www.leenissanoftopsham....

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Total Amount in Dispute:
$35,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lee Nissan of Topsham closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lee Nissan of Topsham

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10/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $35,000.00 Amount Settled: $0.00

Customer Complaint

9/19/2024

We've only had it 3 years and for the last year the transmission has been a issue we had a extended warranty plan up to 106K they said until the transmission dies or your broke down on the side of the road we can't do anything this car has been a bad car since we bought it one thing after another also the controls module is bad so over 10,000 in work it's only worth 3100 in good working condition and we owe 14,000 it's keeps stalling and says malfunction failure I have bad health and need a way to go. Resolution Sought Make them fix the car or pay it off.

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