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Leesville Lodge complaints

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605 E Columbia Ave
Leesville, SC 29070-7784 | Get Directions

(803) 532-1082

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Total Amount in Dispute:
$160.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Leesville Lodge closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Leesville Lodge

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9/21/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

8/20/2026

I stayed at Leesville Lodges in Batesburg-Leesville, room 116. Today, August 19, I found what appears to be a bedbug on the hotel bedding. I have photographs and video of it, and I've developed these skin reactions. The hotel manager was notified. Resolution Sought I would like to be refunded.

Company Response

9/9/2026

The customer is not registered in my property- the customer who rented the room there were no complaints- he had a pet and they are not allowed- he was staying with the customer who rented the room – he was not the registered person of the room- we called the cops to file a complaint for this individual and that is when he filed a complaint. We will not be refunding money to him as he was not the registered person.

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