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Legacy Box complaints

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1110 Market Street, Suite 318
Chattanooga, TN 37402 | Get Directions

(423) 375-0000

http://www.legacybox.com

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Total Amount in Dispute:
$65.00

Total Amount Settled:
$65.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Legacy Box closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Legacy Box

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4/24/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $64.95 Amount Settled: $64.95

Customer Complaint

4/22/2024

I sent a VHS TAPE to be copied on a disc. The disc 75 is just a blue screen, no picture. They didn't even check to see if my recording was copied with no quality control at all. They did not do the job I paid for. It is UNWATCHABLE. Resolution Sought I want a refund. I waited almost half a year for a disc that just plays a blue screen.

Company Response

4/23/2024

I got a refund

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