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Legacy Customz Automotive LLC complaints

4601 Reece Road
Plant City, FL 33566
| Get Directions

(813) 330-7357

https://legacycustomzautomotiv...

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Total Amount in Dispute:
$48,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against Legacy Customz Automotive LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Legacy Customz Automotive LLC

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2/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $48,000.00 Amount Settled: $0.00

Customer Complaint

1/4/2024

Hired legacy customz to re do entire f350 and was told guarantee rebuild engine paint and all ...1 year later truck has broken down has been in out shop for months and says he is busy has new clients...this business has had more than one complaint including re do of truck friend had same issues. Resolution Sought Deliver in no less than. 30 days motor with warranty and provide loner vehicle or pay back damages rentals and time lost ...truck paint falling off motor everything its just make up.

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Company Response

2/13/2024

Company states; Customer first brought his truck to our shop to have heads redone, because there was diesel leaking into the cooling system. We removed the engine, sent heads to be rebuilt, and installed new gaskets from the heads-up. Upon adding a full restoration on the body and interior customer took truck. When customer brought truck back, we had an agreement where customer wanted to change color of truck again instead of repairing bubbles that came upon the paint and add a few repairs to engine and customer was going to pay for all the parts and we would do the labor on our expense for the truck. Customer only made 2 payments on parts and has an outstanding balance of $16,070.45 that has not been paid. Then customer left truck at my shop for 6 months without contact. During that time, we had lent Mr. Salazar our shop truck and he left the truck abandoned in the airport of Orlando. We had to go and recover the truck, stated he was waiting on money to pay for his bill. Customer took truck again and called back that suspension was pulling. Got truck towed back to our shop and showed customer caliper seized up and steering had excessive play. Customer stated to buy $1200.00 worth of parts and he would bring the money when he picked up truck. Customer never came and now wants us to keep doing work for free. I finally decided to no longer help Mr. Salazar for I feel we have lost enough as a shop with his truck. Sincerely, Management

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Customer Rebuttal

2/14/2024

All lies he had 6 months to work on truck never did none of above...always said was too busy car paint has bubbled since day one and engine was to be done all over and guranreed...none of above

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