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Legacy Emanuel Medical Center complaints

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2801 North Gantenbein Avenue
Portland, OR 97227 | Get Directions

(503) 413-2200

https://www.legacyhealth.org/

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Legacy Emanuel Medical Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Legacy Emanuel Medical Center

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2/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

1/19/2023

I was brought into ER Dept Saturday thinking I had covid or some other serious flu. Only to find out that my organs had been shutting down. They allowed me as much fluids as I needed to bring up my hydration. And decided to addmit me. But had to keep me downstairs until a room came available,everyone was understanding of my extreme pain and shortness of breath although my vitals and O2 saturation were perfect i was asked if I had regular a regular updated medication list and they put in for orders for my Ventolin inhaler(: because it was my emergency go to for my athsma. My triamcinalone ointment for my excema . They got a scrpt written out for oxy condone for pain that could be administered every six hours that they vigilantly gave me so I didn't go through the torcher any more than I had which was excruciating. The shift changed over but I was comfortable till morning and Sundays day crew came on shift. My room er13 wasn't equipped with even a garbage pail,no clock,and the new shift charge nurse was extremely rude. she did introduce herself but quickly began remarking that the humus platter I saved with pita bread was gross and needed to be thrown away. Then while the black doctor to look my body over and began questioning about my skin redness and blotchy skin and rashes everywhere I explained that I had Excema my entire life leaving me suseptable to every infection and I had obtained my first bout of Mersa constantly fighting it off repetitively science the year 2000 Resolution Sought I want these nurse's and cna's suspended or they're lisvences ripped away.. These people have no business in heath care I have not gotten anything I've asked for today at all.No meds of any kind that I repeatedly asked for. Been put on fluid restriction for 1500 ccs and was told my nurse could only order for me I never got it. Continuously harping on the cleanliness of my bedasbi woke wanting to freshn and clean up,she told me why? You don't dress up for a emergency. The doc and her refused to l

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