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Legacy Property Management complaints

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15646 SE 114th Avenue
Clackamas, OR 97015 | Get Directions

(503) 765-9479

https://www.legacynw.com/

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Total Amount in Dispute:
$424.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Legacy Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Legacy Property Management

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6/1/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $423.75 Amount Settled: $0.00

Customer Complaint

5/4/2022

We were forced to move in within 2 weeks of our decision to choose this property (Feb 21) forcing us to pay rent here as well as where where we had been living which required a month's notice. The duplex was clearly not move-in ready. It wasn't not cleaned properly or professionally (one example: hair in tub!), white painted doors filthy, tiles on kitchen walls filthy. Our realtor cleaned it herself stating "why should the owner pay $300 for cleaning?" Our washer didn't have hot water, our dryer vented into the house, we did not have garbage cans for two weeks, we are still missing a screen for a window, and the kitchen vent which were both promised to be replaced within 2 weeks of move-in. Requests for an ETA on these issues have been ignored. About a week after move-in we had two groups of people show up one morning to go thru the duplex unannounced without the 24-hr notice. They were surprised, claimed we should have had a note on door. No note to my neighbor or me. Two days ago my neighbor found out this property was sold end of March, they no longer manage it, they don't know the owner or management! We received no notice whatsoever about any changes, how to request maintenance, or even how to pay rent! Then after my neighbor found this out, I received a text msg that Legacy no longer manages the property, it was sold at the end of March and they have no information on the buyer or management. We also had issues around disability accommodations: handrails esp in tub,ramp Resolution Sought I would like to at least be refunded the amount of $423.75 which is for the period of time Feb 21-28. Some of our problems have been resolved, but we still need a screen for our window, a vent fan in our kitchen, and our bathroom door needs to be painted. These are requests that have been promised and ignored.

Company Response

5/20/2022

Thank you for forwarding this complaint to us. We no longer manage the property as of two months ago as our client and owner of the property sold the property to another investor who manages the property. The previous owner is no longer a client of ours. The issues with the property are from the remodel the prior property owner completed themselves. We do not have funding from the prior owner or legal ability to be able to reimburse her for the rent she is asking for. The client was not forced to take the unit, she had the option to not take the unit and we would have rented it to the next person in line. We were not able to leave the unit vacant to accommodate her schedule as we had other candidates who wanted the unit right away. We simply gave her the option to move in within two weeks or pass on the unit. She chose to take the unit. We addressed the work orders they requested as they were sent into us by the tenant. I would suggest going to the current owner and submitting work orders for the repairs that are needed. The legal liability to complete those repair requests were transferred at the sale of the property.

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