Legacy Residential Group complaints

In July of 2023 my wife was diagnosed with ovarian cancer. Treatment would take over 6 months involving a hysterectomy and chemotherapy. With a loss of her income we were no longer able to afford our rent, and had to break our lease with Legacy . They informed us that we owed a penalty of 2 months rent. We accepted this reality and ask them to give us a framework for a payment plan. It took almost 3 months for them to finally give us those details and accept the payment plan. I have emails to confirm. We mailed our first payment in January of 2024. After one month that payment was never deposited. A second and third payment were mailed out simultaneously in late February. The payment was returned by the US Post Office for insufficient information on address. The address that the Legacy representative had told me to write on the envelope. Almost 2 weeks later I received the envelope in the mail, and also received an email from a collection agency. It was for the remaining balance which we owed to legacy. I feel Legacy was never willing to accept my payment plan and wanted their money all at once. So they purposely delayed giving me an option to repay, and then when a payment was sent, purposely did not deposit it so they could justify sending me to collections. This is not right. All the arrangements were made by email which I have. Now my credit will be negatively impacted as a result of their shady actions. You don't do this to people going through a hardship. It's SHADY! Resolution Sought I would like an official letter or receipt from them stating that the debt was paid so I can show it to my credit report and get it removed. As well as an apology

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