Find a reputable business?

Complaints and Resolutions

Legacy Vacation Club complaints

Read Complaints File Complaint View Full Report

8451 Palm Parkway
Orlando, FL 32836-6414 | Get Directions

(407) 997-3000

http://www.legacyvacationresor...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,188.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Legacy Vacation Club closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Legacy Vacation Club

Sort by

12/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $188.00 Amount Settled: $0.00

Customer Complaint

11/14/2022

I booked a room for a wedding, called in October to cancel and or changed to stay for one night. Went to check out and was told I paid for 2 night, so I stayed another night and because the manager made a mistake about the 2nd night which I asked if she was sure; she said yes. Then got charged again for her mistake. They also messed up my father's reservation but gave him a credit, were I was made to spend what I didn't have too spend. Which is why I asked for one night. Resolution Sought To not be charged for the mistake of the manager and reservation team in charge of the wedding party for my brother's wedding. The communication has been a problem since August.

1/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

We are seeking payment in full for carpet cleaning services rendered at the above location, services were rendered during the months of September and November, 2021. We dealt with the Manager Mr. Fanning who alleged payments were processed, however no payments have been received year to date. We have contacted this location on numerous occasions and the home office in Florida, however to no avail. We want our monies now. For additional information please contact us directly at the following address: Resolution Sought Pay the bill asap in full.

Company Response

1/28/2022

Per complainant emailed: Please be advised that this company finally paid their debt owed.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile