Complaints for Legal Authority, Inc. in Pasadena, CA

202 South Lake Avenue, Unit 250
Pasadena, CA 91101 | Get Directions

(800) 283-3860

http://www.legalauthority.com

Online 24/7

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers complain of dissatisfaction with the quality of information provided and services offered. Complainants allege that job leads are unprofessional containing outdated contacts and addresses. Other customers complain they are unable to obtain refunds for billed services when resumes and letters drafted by the the company contain mispelled words inaccurate contacts or grammatical errors. Most complainants allege difficulties contacting the company to discuss billing or customer service issues. Most complainants request refunds~~The company responds to complaints by quoteing various disclaimers from their website terms and conditions concerning the accuracy of their listings and the quality of services provided. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Legal Authority, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Legal Authority, Inc. complaints