Complaints for Legal Helpers Debt Resolution, LLC in Irvine, CA

2152 Dupont, Suite 101
Irvine, CA 92612 | Get Directions

http://www.legalhelpersdrcs.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege unfulfilled contracts for debt resolution or negotiation services and difficulty obtaining refunds. Customers complain the company accepted large advance monthly payments in exchange for contacting their creditors but failed to contact creditors as agreed. Most complainants requested refunds.~~The company responds to some complaints by denying refunds claiming that advance fees collected were earned and therefore not refundable. In one case a refund was issued.

Complaint Closing Statistics

0 complaints against Legal Helpers Debt Resolution, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Legal Helpers Debt Resolution, LLC complaints