Complaints for Legal Helpers, PC in Long Beach, CA

4300 Long Beach Blvd Suite 420
Long Beach, CA 90807 | Get Directions

(888) 743-5787

http://www.legalhelpers.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege unfulfilled contracts for bankruptcy filings, excessive time periods for filing or completion, difficulties obtaining refunds, or that additional undisclosed fees were imposed as a condition of completing their case files. Other customers complain they were not allowed to speak with their attorney, and despite leaving repeated messages, no attorney returned their call. A few people allege the company failed to refund deposits they collected at free consultations when clients decided to cancel, or that customer service would not answer questions or provide information on the status of their case.

The company responds by disputing refund requests, explaining delays, offering partial refunds, or offering itemized explanations for charges and filing fees.

Complaint Closing Statistics

0 complaints against Legal Helpers, PC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Legal Helpers, PC complaints