Complaints for Legal Loan Review in Anaheim, CA

505 South Villa Real, Suite 100
Anaheim, CA 92807 | Get Directions

(714) 919-7243

http://www.legalloanreview.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services and inability to obtain refunds of advance fees. In some cases clients complain their lenders report the company made no contact with them concerning their loan or failed to communicate once initial contact was made. Other complainants report the company advised them not to pay their monthly mortgage payment resulting in greater financial difficulties. Customers complain the expected timeframe for their modifications was said to be 30 to 60 days however many report after several months they still have not obtained a loan modification as agreed.~~The company responds to some complaints by advising the BBB that the problems have been resolved. Some clients dispute that problems are resolved claiming there has been no resolution. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.~

Complaint Closing Statistics

0 complaints against Legal Loan Review closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Legal Loan Review complaints