Complaints for Legal Tax Defenders in Marina Del Rey, CA

3400 Washington Blvd Suite 204
Marina Del Rey, CA 90292 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to follow up on cases with the Internal Revenue Service and/or the California Franchise Tax Board (CFTB). Allegations also include failure to negotiate settlements, reduce tax liabilities, resolve tax matters, or complete Offer and Compromises. Some customers had difficulty cancelling services, or receiving return calls. Other complainants state they became reluctant to rely on the company to fulfill services and as a result, pursued their cases with the IRS or CFTB themselves. Most complainants are requesting refunds/

The company responds to some complaints by denying refund requests based on contract terms, advising of the services they have performed, and/or offering to continue efforts in resolving tax issues.

Complaint Closing Statistics

0 complaints against Legal Tax Defenders closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Legal Tax Defenders complaints