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LegalShield complaints

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One Pre-Paid Way
Ada, OK 74820 | Get Directions

(580) 436-1234

http://www.legalshield.com

For business hours please contact (580) 436-1234.

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Total Amount in Dispute:
$7,501.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

8 complaints against LegalShield closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

8 complaints against LegalShield

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2/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

1/16/2026

Illegally pulling money from my bank account, Making it impossible to contact to cancel the plan, forcing me to jump through hoops to cancel a plan while continuing to charge me Not allowing the same means of canceling the account as it was started Resolution Sought I would like this company to return the money taken for the last month Plus an interest rate per every day they made it difficult to cancel the account

8/26/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/31/2025

This company was not supposed to withdraw Monthly fee of $59.95 until the 1st of August They did this to me twice this month I am very upset about this has their been other complaints about this buisness? Resolution Sought Refund my money

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