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LegalShield complaints

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One Pre-Paid Way
Ada, OK 74820 | Get Directions

(580) 436-1234

http://www.legalshield.com

For business hours please contact (580) 436-1234.

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Total Amount in Dispute:
$13,515.00

Total Amount Settled:
$40.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

12 complaints against LegalShield closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

12 complaints against LegalShield

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4/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

3/20/2024

Legal shield canceled our membership without cause and they failed to provide the services for which we have paid. Resolution Sought Restoration of membership and completion of services.

8/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $179.60 Amount Settled: $0.00

Customer Complaint

7/21/2023

I had requested a Lawyer to be appointed to me when I had contacted that lawyer he was saying he doesn't do family cases when I looked him up it did say he was doing family cases. I had told him that I'd need a little more time to come up with the money and he acted as if I was wasting his time. He then got frustrated with me and kept spinning me around to the LegalShield office so then when I started getting Frustrated I just lost all interest in moving forward with LegalShield I had asked for a cancellation and refund at first they acted like they were gonna refund me the money I have paid I requested it on the 3rd and 6th of July they told me it would take 15 business day for the refund to hit my card. On the 21st it would be 15 days and my refund would maybe be deposited so I decided to give a call just to make sure today on July 20th to make sure I'd still be refund and they told me that I would not be refunded the money I have paid 44.90 since March or April I do believe made a first payment during a phone call with them and the last payment was June 11th. Again they told me I wasn't eligible because I didn't pay ahead and I didn't know what that meant but I was making monthly payments and felt like my needs weren't met Resolution Sought I want my refund. Please help me with this matter I'd greatly appreciate it. Thank you.

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