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Legend Bedding complaints

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447 Broadway, 2nd Floor, Suite 232
New York, NY 10013 | Get Directions

(307) 218-4025

https://www.legendbedding.com/

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Total Amount in Dispute:
$108.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Legend Bedding closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Legend Bedding

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2/13/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $107.58 Amount Settled: $0.00

Customer Complaint

1/31/2023

I ordered items from this website on 12/23/22 but I never received my items over 1 month. I contacted them via email and the did contact me back. They told me so me stories about my items even told me it was delivered and I should get it around 1/16/23. I finally told them they were with the bs and I want my money back asap. I have all the emails from them as proof. I believe they are a fraudulent website. Resolution Sought Refund. I would like to expose the website for what it is and hope no one else go through what I am going through with them. If it's not a legitimate bedding site it should be taken down!

Company Response

2/1/2023

We have initiated the refund already. Refund is also a procedure in which we have to wait for 8 to 10 days. If a customer can't agree with us or wait. Its simple solution is open a chargeback. So please open for a chargeback with your credit card company and you will receive your money.

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