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Legendary Hall complaints

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555 Broadway Unit 2010
Chula Vista, CA 91910 | Get Directions

(619) 757-5267

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Legendary Hall closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Legendary Hall

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12/6/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

9/28/2023

My daughters Quinceañera was 9/9/2023 below are the reasons I ask for a partial refund Dance Floor Illumination Failure: The illumination system for the dance floor failed to operate as expected, impacting the ambiance and dancing experience. Marquee Letters Malfunction: Operational issues with the marquee letters caused a delay of approximately 1.5 hours before they were fully operational. Delayed Arrival of Robot Hype Man: The robot hype man arrived 1 hour and 15 minutes later than originally scheduled, potentially disrupting the event's timeline. Non-Functioning Air Conditioning: Despite assurances from staff and management on both 9/8/2023 and 9/9/2023 that the air conditioning was functional, it remained non-operational throughout the event, causing discomfort to attendees, especially given the temperature stayed at 85degrees + in the hall Lack of Identification Checks and Underage Alcohol Service: Identification checks were not conducted properly, resulting in servers unlawfully serving alcoholic beverages to underage individuals, posing legal and safety concerns. I reached out to the host of a party from 9/10 and she confirmed through a msg that she noticed ac didn't work a week before. Hall/venue had plenty of time to correct the issue or be transparent with me from the beginning so I could have better prepared. Resolution Sought I would like for the business to refund me a min of $5000.

Company Response

12/6/2023

Per consumer, Fortunately I was able to settle with Legendary Hall directly. Although my experience with them the day of the event was not my best. I do understand that there were certain issues that were not any parties particular fault. They have been very respectful and attentive. I would like to formally have my complaint removed/ or change the review to reflect the solution that was arranged between legendary hall and myself.

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