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Lehigh Valley Acura complaints

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333 State Avenue
Emmaus, PA 18049-3023 | Get Directions

(484) 519-7238

http://www.lehighvalleyacura.c...

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Total Amount in Dispute:
$1,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lehigh Valley Acura closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lehigh Valley Acura

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3/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

2/22/2024

I brought my car into the Acura dealership on 12/23/23 for a electrical diagnostic for my 2010 Acura TL the battery died twice in the last two weeks prior. I bring it in and they run the diagnostic and tell me that it's my HFT Bluetooth part is what's draining the battery so the recommended me a new OEM Battery and i decline the battery because i had a previous warranty on the battery i had purchased from AutoZone. the cost to change the HFT part and labor is 1400.00 dollars i pay it and a week later the battery dies again so i bring it back they say it's battery and that i NEED to put that Acura OEM battery in for the car to work i pay it, hoping that i wouldn't have to come back. in two weeks the battery dies AGAIN i bring it back use my warranty for a brand new battery they keep my AutoZone battery and put in a new battery a week later it dies and i bring it into get a new battery and they didn't switch it they charged it and said they changed it out, so it turn on when i left the parking lot but when i got my car in yesterday the (2/17/24) this morning the battery is dead (2/18/24), they now say it's a corded fuse box, which is gonna cost me 1300.00 plus 175 for a specialist to come out there and look at. Resolution Sought I want a refund or credit for all the stuff i didn't need to buy at all. And I want better service.

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