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Lehigh Valley Truck n Auto complaints

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4312 Route 309
Schnecksville , PA 18078 | Get Directions

(610) 769-1818

http://www.lehighvalleytruckna...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lehigh Valley Truck n Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lehigh Valley Truck n Auto

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8/15/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/19/2021

Thank you for taking the time to read this. I am seeking any help I can receive in a matter with a car dealership doing me wrong. Let me start by providing a summary and then go into further details. I am a single mother of 3 children. Times are tough, especially after the past year with the COVID-19 pandemic. I have saved money over the past 2 years and finally wanted to purchase a better, safer car than I currently have. I felt like I won the lottery and finally being able to get something better. On March 1, 2021, I went to Lehigh Valley Truck & Auto, located in Schnecksville, Pa, and found a vehicle I wanted to purchase. I went there because my daughter and some friends have purchased vehicles there in the past and were highly recommended. I found a 2012 CX-9 that I liked and decided to purchase it. I gave the salesman, Jeff Bachinski, $6000 in cash as the down payment, financed the balance, which at that point was $6913, and purchase and extended warranty which was $1395. Since I am an anxious person and was stressing over the idea of a car payment, with in the next 2 weeks after my purchase, I proceeded to put another $1500 down on the loan. Within the following weeks after the purchase, I took noticed that the car was not shifting correctly. On March 29, 2021, I stopped into LV Auto to speak with Jeff, but he was off for the day. The man I spoke with told me to take my car to a Mazda dealer and to use the extended warranty I had purchased. To my surprise, Resolution Sought I would like this business fix the transmissions on my car so it is sae and reliable

Customer Rebuttal

8/10/2021

I have paid half of said part the dealer says they paid and found out thru that dealer the part was in fact used not a brand new part so is not warranteed. The warranty compny will not help with this problem because it was not replace with a new part. The problem with this car all started in my "validation" period prior to the warranty becoming valid. Warrenty company informed me the dealer should make good and fix the car.

Company Final Response

8/12/2021

Yes the part was a used part, however it still works. The car went to Scott Mazda to be programed. If the part was no good it wouldn't of been able to be programed. We have gone on many test drives with the customer and found no problems with the vehicle. The people at Scott Mazda also found no problems with the vehicle or the part.

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