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Leif's Auto Collision Centers complaints

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14344 SW 72nd Avenue
Tigard , OR 97224 | Get Directions

(503) 620-5343

http://www.leifs.com

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Leif's Auto Collision Centers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Leif's Auto Collision Centers

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1/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

12/20/2023

On June 6th, 2023 my car was side swiped while parked at work, the lady that hit me was moving less then 5 mph. On the 20th of June i dropped my car of at leifs in Tigard, driving it from Stayton, OR to do so. When it was returned to me July 7th the bumper cover was unattached and the tail lights still in my trunk i was charged for them to take my car apart and return it to me unassembled after making ever effort to with hold it from me even through several demands for it to be release back to me. Resolution Sought Reimburse the money paid by me for my vehicles return.

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