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Lending Hub America complaints

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555 California Street
San Francisco , CA 94104 | Get Directions

(650) 781-5896

http://www.lendinghubamerica.c...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lending Hub America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lending Hub America

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3/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

I was told on the 10th of February that I would receive a loan. I have to let them deposit $960 into my bank account, than I went to Walmart to sent it back to them. The supervisor, Phillip Scott told me the funds would be there at the end of that day but it was a Saturday. Then, he told me yesterday, that the funds would be there by tonight. They were not there. I tried to make contact with the supervisor, the first person I talked to and the main office. No one answered. This company has your seal on their website. Resolution Sought I would like the loan, because I need it. I would also like to know why the lied about the wait time. Was it so quickly for them to deposit the money into my account when they wanted it back. When it is taking longer for me. Also, I would like them to remove that BBB seal!

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