Find a reputable business?

Complaints and Resolutions

Lendmark Financial Services complaints

Read Complaints File Complaint View Full Report

1735 North Brown Road, Suite 300
Lawrenceville, GA 30043 | Get Directions

(678) 625-6500

http://www.lendmarkfinancial.c...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$10,973.00

Total Amount Settled:
$0.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

5 complaints against Lendmark Financial Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
4	Unanswered

5 complaints against Lendmark Financial Services

Sort by

7/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $148.02 Amount Settled: $0.00

Customer Complaint

6/13/2024

Called to pay my monthly payment of 148.02$ the manager Tim would not except the payment. Told me they put in collection over 1 missed payment. I was gonna pay the payment he called me a low life m****r f****r and hung up the phone on me. Resolution Sought To make my 148.02 payment and something be done about Tim the unprofessional manager.

7/27/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/28/2023

They keep using my information for other stuff I've called I've complained they were laughing at me. I kept calling and calling. Told them please take me off the mailing list and intentionally they keep sending it to me. I don't know if it's young kids working there or what's going on Resolution Sought Stop using my information and stop sending me these offers, trying to ruin my credit

Company Response

7/17/2023

Company states; Lendmark Financial has reviewed the letter dated June 28, 2023 and submits this letter in response. Lendmark is unable to investigate your dispute at this time because you have failed to provide enough information to identify your application. If you choose to resubmit your request, please provide Lendmark with the following: Your account number; Your Social Security number; Once we are in receipt of the information listed above, we will investigate your dispute in connection with your application and provide a response. You may send this information and any additional questions or concerns that you may have to the address below. Lendmark Financial Services, Loan Administration Department, 2118 Usher Street Covington, GA 30014 We trust that this response addresses your concern. Loan Administration Department.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile