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PO Box 542
Lac du Flambeau, WI 45438
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(877) 558-1999

http://www.lendumo.com

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Total Amount in Dispute:
$12,621.00

Total Amount Settled:
$0.00

Complaint Experience

71%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

14 complaints against Lendumo closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
7 Agreed to make an adjustment
1 Refusing to make an adjustment
3 Refuse to adjust, relying on terms of agreement
3 Unanswered

14 complaints against Lendumo

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3/28/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

3/19/2024

I was struggling financial last year in September and needed funds to take care of a bill. I applied to Lendumo and have since repaid the principal balance and an additional $3500 in interest since then. It's sad to see Lendumo take advantage of people like this. They draft the funds bi weekly from my checking account Resolution Sought I would like for my balance to be considered satisfied and closed. I do not wish to give these people any more of my hardworking money

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Company Response

3/22/2024

Dear Ms. Villalobos: This responds to your recent complaint related to a loan from Niswi, LLC dba Lendumo (the "Company"), which is owned by the Lac du Flambeau Band of Lake Superior Chippewa Indians ("Tribe"). The Company takes these types of inquiries very seriously and would like to provide you with the below information. Nothing in this communication should be construed as a waiver of the Tribe's or the Company's sovereign immunity, all of which are expressly preserved. The Company is a wholly-owned and operated subsidiary of LDF Holdings, LLC ("LDF Holdings"). LDF Holdings is a wholly-owned and operated subsidiary of the L.D.F. Business Development Corporation, which is a wholly-owned and operated economic arm and instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a Constitution pursuant to the Indian Reorganization Act of 1934, 48 Stat. 984, 25 U.S.C. §§ 476, et seq., as amended, and is identified on the United States Department of Interior's list of federally acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not subject to state law. Wells Fargo Bank, N.A. v. Lake of the Torches Econ. Dev. Corp., 677 F. Supp. 2d 1056, 1061 (W.D. Wis. 2010) (holding that entities acting as arms of a tribe are entitled to tribal sovereign immunity). The Company issues loans in accordance with the Tribe's Tribal Consumer Financial Services Regulatory Code and it is licensed under Tribal law. Your loan agreement provided that it would be governed by the laws of the Tribe, without regard to the laws of any state. The interest and fees applicable to the loan are permitted by Tribal law. They were accurately and clearly reflected in the loan agreement that you signed before receiving the loan. You also received a TILA disclosure that outlined the amount and date of each payment required under the loan agreement. Due to its immunity, the loan is not subject to state law and the Company is not required to be licensed with any state. Your loan is legal. As a courtesy to you, Crystal Villalobos, we will consider all payments made to date and close your account without any further obligation. If you, Crystal Villalobos, have any questions, contact Customer Service at 1-877-558-1999.DocuSign Envelope ID: 570C5B5D-E07B-44B8-BCF5-AAE17C745E3E Niswi, LLC dba Lendumo Po Box 542 Lac du Flambeau, WI 54538 LDF Holdings Po Box 231 Lac du Flambeau, WI 54538 The Company trusts that you will find this letter of explanation satisfactory. However, if you are not satisfied with the Company's resolution of this matter, pursuant to Section 10 of the Tribal Consumer Financial Services Regulatory Ordinance, which can be found at https://www.ldftribe.com/uploads/files/Court-Ordinances/CHAP94-Tribal-Consumer-FinancialServices-Reulatory-Ordinance.pdf, you may pursue formal dispute resolution with the Tribal Consumer Financial Services Regulatory Authority ("Authority"). To do so, you must send a written request to the Authority at P.O. Box 25, Lac du Flambeau, Wisconsin 54538. The request must contain the information required by Section 10 of the Tribal Consumer Financial Services Regulatory Ordinance. Kindest Regards, ________________________ Brittany Allen Director of Lending Niswi, LLC dba Lendumo

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Customer Rebuttal

3/26/2024

Because I have paid back the principal balance and more. I would like this loan to be considered paid and full and for Lendumo to no longer draft from my checking account. I would also like to express to Lendumo that although I do appreciate the funding of the loan that I applied for $1300. Please consider this loan paid and full and closed

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Company Final Response

3/27/2024

Dear Ms. Villalobos, As of March 22, 2024 your account is considered paid in full and closed. If you, Ms. Villalobos, have any questions, contact Customer Service at 1-877-558-1999. Kindest Regards.

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12/25/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,759.45 Amount Settled: $0.00

Customer Complaint

12/8/2023

My account was in collections with a company by the name of Zen Resolve. I had a monthly automatic draft from my checking account since September 2022. Last draft was August 14,2023. Company went out of business on August 31,2023. At the time my balance was $535.27. The loan was send back to Lendumo. Spoke with a rep today and was advised that I now owe $2759.45. The gentleman was not able to give a valid explanation as to why the increase. I have not received any correspondence from this company through post office mail or email. Resolution Sought I am willing to make arrangements to pay the amount I truly owe or wipe my debt clean.

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Company Response

12/12/2023

12/12/2023 VIA ONLINE COMPLAINT PORTAL Business Consumer Alliance To Whom It May Concern: This responds to the above-referenced complaint. This inquiry related to a loan from Niswi, LLC dba Lendumo (the "Company"), which is owned by the Lac du Flambeau Band of Lake Superior Chippewa Indians ("Tribe"). The Company takes these types of inquiries very seriously and would like to provide you with the below information. Nothing in this communication should be construed as a waiver of the Tribe's or the Company's sovereign immunity, all of which are expressly preserved. The Company is a wholly-owned and operated subsidiary of LDF Holdings, LLC ("LDF Holdings"). LDF Holdings is a wholly-owned and operated subsidiary of the L.D.F. Business Development Corporation, which is a wholly-owned and operated economic arm and instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a Constitution pursuant to the Indian Reorganization Act of 1934, 48 Stat. 984, 25 U.S.C. §§ 476, et seq., as amended, and is identified on the United States Department of Interior's list of federally acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not subject to state law. Wells Fargo Bank, N.A. v. Lake of the Torches Econ. Dev. Corp., 677 F. Supp. 2d 1056, 1061 (W.D. Wis. 2010) (holding that entities acting as arms of a tribe are entitled to tribal sovereign immunity). The Company issues loans in accordance with the Tribe's Tribal Consumer Financial Services Regulatory Code and it is licensed under Tribal law. The customer's loan agreement provided that it would be governed by the laws of the Tribe, without regard to the laws of any state. The interest and fees applicable to the loan are permitted by Tribal law. They were accurately and clearly reflected in the loan agreement that the customer signed before receiving the loan. The customer also received a TILA disclosure that outlined the amount and date of each payment required under the loan agreement. Due to its immunity, the loan is not subject to state law and the Company is not required to be licensed with any state. The customer's loan is legal. As a courtesy to Kim Greenleaf, we will consider all payments made to date and close the account without any further obligation. If Ms. Greenleaf has any questions, she may contact Customer Service at 1-877-558-1999. If you would like to discuss these issues further on a government-to-government basis, please direct any communications through the Company's legal counsel: Patrick McAndrews at Spencer Fane, LLP, 1000 Walnut, Suite 1400, Kansas City, MO 64106, 816-292-8376, pmcandrews@spencerfane.com. But, again, please be advised that nothing in this communication should be construed as a waiver of the Tribe's or the Company's sovereign immunity, all of which are expressly preserved. The Company trusts that the complainant will find this letter of explanation satisfactory. However, if the complainant is not satisfied with the Company's resolution of this matter, pursuant to Section 10 of the Tribal Consumer Financial Services Regulatory Ordinance, which can be found at https://www.ldftribe.com/uploads/files/Court-Ordinances/CHAP94-Tribal-ConsumerFinancial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with the Tribal Consumer Financial Services Regulatory Authority ("Authority"). To do so, he/she must send a written request to the Authority at P.O. Box 25, Lac du Flambeau, Wisconsin 54538. The request must contain the information required by Section 10 of the Tribal Consumer Financial Services Regulatory Ordinance. Kindest Regards, ________________________ Racquel Bell Compliance Manager Niswi, LLC dba Lendumo

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