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Lenmark Financial Services complaints

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18340 Spark Drove. Suite 103
Hagerstown , MD 21740 | Get Directions

(240) 420-2800

http://www.lendmarkfinancial.c...

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Total Amount in Dispute:
$3,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lenmark Financial Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lenmark Financial Services

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4/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,100.00 Amount Settled: $0.00

Customer Complaint

3/21/2022

My Father Past away his car had a loan at Lanmark. I pay the loan and they gave me red title and I told them I need the Original title They said they don't have it they have been giving me the run around and they tried to give me a loan saying that it was interesting interest off of That my dad had on his loan swindled me in to try and get alone this company is terrible in this Kevin guy that works there should never be allowed to work there I told them I said I do not want alone I said don't swindle me into getting alone Resolution Sought I want my Father's Original title And his loan closed.

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