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Lennar Homes, LLC complaints

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700 NW 107th Avenue
Miami, FL 33172 | Get Directions

(305) 229-6400

http://www.lennar.com

Open 8:00AM to 5:00PM Monday to Friday

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Lennar Homes, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Lennar Homes, LLC

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3/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/10/2023

I am a new homeowner on a new build townhouse at Bryans Village in Bryans Road, MD. I closed on 11/28/2022. I've since submitted several tickets to the customer service department to have some defects fixed in my home. This morning I had a virtual appointment with Catherine Beall, customer care representative. Through a link she shared I always able to show her rotting ( holes) in the baseboards and cracked caulk between the backsplash and countertops. Miss Beal proceeded to tell me that these are cosmetic construction defects that should have begun addressed during the final walkthrough and are not covered under warranty. These items are most certainly covered under warranty and I was told by the Assistant Construction Manager Alex that all of these issues would be fixed when I submit work tickets. The house is less than 2 MONTHS old and is literally crumbling in certain areas. They try to just caulk and paint over issues and defects but because this doesn't actually fix the issues it looks terrible again. Resolution Sought I would like for Lennar to address all issues that I submitted tickets for or give me money to pay an experienced worker to complete.

9/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

8/11/2022

The baseboards on the kitchen island are separating from the base. The home was purchased brand new in April 2020. Lennar response is house is more than two years old and this is the product of settling. Resolution Sought Repair shorty workmanship or reimburse the cost to repair.

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