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Lensweets complaints

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320 Route 10 west Unit 1
Whippany, NJ 07981 | Get Directions

(530) 302-3160

http://www.lensweets.com

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Total Amount in Dispute:
$31.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lensweets closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lensweets

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12/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $30.98 Amount Settled: $0.00

Customer Complaint

11/9/2022

On 10/10/ 2022 I placed an order with this company for Halloween contact lenses. On 10/12/2022 I was sent an email for tracking information. The tracking information did not change for days stating it was in NJ. I tried several times calling the company and it would hang up on me every time I tried. I sent several emails to them and they kept telling me to keep checking tracking information. I told them I placed the order in plenty of time for it to be delivered before 10/28/2022 for a Halloween party I was attending. They told me I had to keep checking tracking information. I finally have had Enso ugh with the company and told them I wanted my money refunded and they told me no I had to wait an additional 5 more days to see if the package would be delivered before they could refund my money. I waited the 5 days which is completely ridiculous because I have no need for the contacts anymore because the party came and went. I sent them an email yesterday stating I received the package which I did not. I should have received my money back awhile ago but they are refusing . I have all their emails they kept sending me. I also asked several times for a supervisor to call me and to speak to someone else which they ignored Resolution Sought I want my money refunded.

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