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Leon Foundation Repair complaints

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6124 Spindle Drive
Houston, TX 77086 | Get Directions

(832) 398-6280

https://leonfoundationrepair.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

1 complaints against Leon Foundation Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Leon Foundation Repair

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2/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/19/2022

These people are nothing but crooks they charged me for materials that I had already paid for from another so-called leveling company and didn't change out Rotten wood that was supposed to have been changed and didn't furnish a written contract and they are accredited with the Better Business Bureau don't deal with these people and they also used my lumber that I had bought for another project. Resolution Sought Give me a written contract stating what is covered and to reimburse me money or credit for the bricks that I had furnished and for the lumber that I had paid for and apologized for using my lumber and give me my money back for using the lumber that I bought because I call it stealing if a person doesn't ask and they replace the rotten wood that was supposed to have been replaced.

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