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LePage and Sons Roofing LLC complaints

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953 Shawmutt Avenue
New Bedford, MA 02746 | Get Directions

(508) 210-2334

http://www.lepageandsonsroofin...

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Total Amount in Dispute:
$3,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against LePage and Sons Roofing LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against LePage and Sons Roofing LLC

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9/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,800.00 Amount Settled: $0.00

Customer Complaint

8/19/2024

In 2015 Lepage Roofing replaced a back section of roof for $3300.00. Supposed to be a 40 year GAF shingle. Just had to replace it again 9 years later $3800.00. 2019 replaced the rest of roofing $9200.00. Chased him for 3 years for warrantee papers. Never received paperwork for 40 year roof, 140 mi winds. Resolution Sought Pay for the replacement of the 2015 $3300 roof and GAF warrantee paperwork on the $9200 roof.

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