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Les Stanford Cadillac complaints

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21730 Michigan Avenue
Dearborn , MI 48124-2350 | Get Directions

(877) 452-6616

http://www.lesstanfordcadillac...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Les Stanford Cadillac closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Les Stanford Cadillac

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9/11/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/13/2022

Dealership didn't perform the work, but the paperwork they gave me said they did. This is fraud and I can prove it. It was warranty work and they never contacted my warranty company, but the paperwork they gave me said they did. I missed work and had to pay for rides to and from dealership. Resolution Sought Refund me my fifty dollars and compensation for my time and make sure they don't do this to another consumer.

Company Response

8/30/2022

Please have the customer contact our dealership and ask to speak to Weston Stanford.

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