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Le's Style Nails complaints

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2415 Denver Drive
Springfield, IL 62702 | Get Directions

(217) 544-2269

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Le's Style Nails closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Le's Style Nails

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11/13/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

9/22/2023

I decided to take my two sisters to Les Style Nails. We went for three sets of gel nails and two pedicures. The pedicures were very painful and clear polish was put in/on cuts. The cheese grater tool they used on our feet hurt as well. We both ended up with infected toe nails. My middle sister and I both did not get what we wanted for our gel nails. Hers are embarrassing. I feel so bad because she also got infections on her finger nails. I was also uncomfortable that they watched me walk to the bathroom like I was going to leave without paying. Makes me wonder if our poor service was because of how we looked. I paid $300 cash. Resolution Sought I would like $200 refunded due to the poor service we received and the painful infections. I am not comfortable having my nails redone at this location.

Company Response

11/1/2023

Company states; this is the complaint i got from you from a customer came to my salon. The situation is that customer came with two other friends of her. They are all got pedicure and manicure accept one got the full set of nails done. After me and my employees have done their services and i am personally asked them..."Is the service ok and all. The one paid said it's okay." And after that day they filed complaint on us to you. We are here to provide services not selling any merchandise therefore we cannot refund any money due to my policy has been going on for years. If any service we did, and we have to refund money to them then we have nothing to gain but loss our hard labor. If they want their money in return they have to come back to give us the services like we gave them. At the end, we will not pay them with our hard labor due to services. If we got bad services they should inform us or myself. Don't wait till later and file complaint. Thanks for your concern about this matter. Have a great day Les Style Nails

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