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Lesly Spa Nail Salon complaints

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95-21 Sutphin Blvd.
Queens , NY 11435 | Get Directions

(917) 568-6218

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lesly Spa Nail Salon closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lesly Spa Nail Salon

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8/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/11/2023

This salon is the worst salon I've been too. I made an appointment to get my nails done for 5:30, I left work because the owner said to come , when I get to the salon I wasn't able to do my nails because apparently they close at 8pm, so my question is why did she tell me to come to the salon . This is very unprofessional, it was a waste of my time because I left work early to come to the salon to them not being able to do my nails . They are the most unprofessional salon , then the owner of this business tells me don't come back when I asked if she has a license number. I don't understand why they tell clients to come and when you get there they cannot do your nails because they close at a certain time or don't have enough staff Resolution Sought I need my money back

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