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Lester Realty, Inc. complaints

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2423 Homedale Road
Klamath Falls, OR 97603 | Get Directions

(541) 882-8788

http://www.lester-realty.com

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Total Amount in Dispute:
$931.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Lester Realty, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lester Realty, Inc.

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8/27/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $931.10 Amount Settled: $0.00

Customer Complaint

8/17/2023

I am reaching out to you for help and assistance with my account with Lester Reality. My name is Melissa West. In November of last year 2022 I worked with Lester Reality c to cosign and be added to the lease for my dad who was getting out of the hospital after having his leg amputated. I got him a place with Lester reality and we are both on the lease..The property was at 4317 Douglas Ave in Klamath Falls. On 11/22 to sign the lease and pick up the keys. I paid the security deposit and first months rent as is shown in the account ledger. The security deposit was paid by me during signing and I have a receipt, copy of the cashed checks and screen shots of ledger showing paid for by Melissa West. On 6/22 keys were turned in. The 30 day notice was put in via email on 5/28 and they accepted it on 6/1. My dad passed away on 6/30. I am on the lease but the company is refusing to mail the refund check. I have made several attempts via phone and email to resolve the situation. Kathy the manager states she is sending the check but never does. Now on 8/11 she hung up on me. The ledger in the account shows its still lot corrected as of 8/15. Kathy continues to state they took me off the lease which is not true. I have a copy of the lease and my dad was bed ridden and did not drive. I confirmed with his ride company he never was taken there to sign a new lease and I never signed a form being taken off. This company is making false statements to not pay back the security deposit. Resolution Sought Refund security deposit of $931.10 which is owed according to their ledger on their app and confirms by manager Kathy.

Company Response

8/23/2023

This has been resolved as of 8/23

Customer Rebuttal

8/24/2023

This has been resolved on 8/23

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