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Lester's Body Shop complaints

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500 South Noble Street
Shelbyville, IN 46176 | Get Directions

(317) 398-8549

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lester's Body Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lester's Body Shop

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3/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

2/6/2024

I got into a car accident and needed an alignment on my car and the owner scammed me. He had told me I needed an alignment and 2 parts replaced which should not cost $700 in total. The total should have only been 100-200 dollars. I also have a receipt, and the amount is not correct to what it should add up to. I had confronted him about it and he straight up lied. Also my car was not all the way fixed and he messed it up. It makes a squeaky noise when I turn, and sounds like it's going to break down. I am scared to drive it, because I might get into an accident. Resolution Sought Give me my money back and stop scamming.

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