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Levin Furniture and Mattress complaints

16960 Sprague Road
Middleburg Heights, OH 44130
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(440) 891-1392

https://www.levinfurniture.com...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Levin Furniture and Mattress closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Levin Furniture and Mattress

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10/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/22/2023

We bought a 3,000 mattress that was delivered to the wrong house. We laid on someone else's mattress until hours later when the sales company called to tell us they swapped the wrong mattress and they wanted to come back to swap them back. Our Mattress we bought is HORRIBLE, completely different than in the store and Levin would not let us return it. They have a 30 day policy where we have to keep it before exchanging. Also we bought a $300 mattress pad for the extended warranty but apparently also needed to buy a pillow to be able to do the exchange after 30 days. No one ever told us about a pillow! Now we are stuck with a brick mattress since theirs in the showroom much have been broken in over the years and has been in someone else's home, but we are stuck with it for 30 days . Terrible Resolution Sought Exchange for a new mattress for equal value

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