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Levin Furniture and Mattress complaints

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16960 Sprague Road
Middleburg Heights, OH 44130 | Get Directions

(440) 891-1392

https://www.levinfurniture.com...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Levin Furniture and Mattress closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Levin Furniture and Mattress

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10/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/22/2023

We bought a 3,000 mattress that was delivered to the wrong house. We laid on someone else's mattress until hours later when the sales company called to tell us they swapped the wrong mattress and they wanted to come back to swap them back. Our Mattress we bought is HORRIBLE, completely different than in the store and Levin would not let us return it. They have a 30 day policy where we have to keep it before exchanging. Also we bought a $300 mattress pad for the extended warranty but apparently also needed to buy a pillow to be able to do the exchange after 30 days. No one ever told us about a pillow! Now we are stuck with a brick mattress since theirs in the showroom much have been broken in over the years and has been in someone else's home, but we are stuck with it for 30 days . Terrible Resolution Sought Exchange for a new mattress for equal value

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