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LexisNexis complaints

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1000 Alderman Drive
Alpharetta, GA 30005-4101 | Get Directions

(800) 236-9436

http://www.lexisnexis.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against LexisNexis closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against LexisNexis

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1/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/4/2023

I had call today in I had ask the person that I talk today is to remove my old address which by law as a credit act which code 1681 the address that I told him is 4049 saint Monica Dr. Baltimore MD 21222. I told him it must be removed off my credit report and he told me that it will take up to 30 days to be removed and I know it's take the same day to remove it and he also told me, no we're not going to remove that address. SageStream Resolution Sought Delete personal information.

8/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/3/2022

I'm writing in regards to unverified BK being reported on my Accurint/unverified file with Lexis Nexis. For the last year I've been given the run around with Lexis Nexis violating my consumer rights & violating FCRA guidelines. On more than one occasion, I sent Lexis Nexis proof from Pacer & Courthouse that neither entity report or verify bankruptcies; in fact Pacer stated full social security numbers or date of birth are NOT listed per federal law. However, Lexis Nexis continues to report this unverifed BK & verify it to Experian. Finally June 18th 2022, I was sent a letter that this unverified BK would be deleted from the unverified & verified files. And yet, as of today Aug 1st 2022 it has yet to be deleted. Upon calling to speak with a supervisor I was told that yet another investigation was initiated June 27, 2022. I was told Lexis Nexis Accurint doesn't have to comply with the law & that this unverified BK still remains on my file with Lexis Nexis despite June 18th letter assuring me if was removed. I was also told they could not disclose their source. This is false information & against the law. As a consumer, I have the right to know who the source is. Per FCRA guidelines, if the source is anyone other that the original furnisher (court or pacer) then the item must be removed. Since I've already sent proof that neither the courts nor pacer report or verify bankruptcies, the BK should have been deleted. Resolution Sought Remove unverified BK from Accurint file and stop verifying it to Experian or any other entity.

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