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Lexus of Arlington complaints

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1510 West Dundee Road
Arlington Heights, IL 60004 | Get Directions

(847) 794-4821

https://www.lexusofarlington.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lexus of Arlington closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lexus of Arlington

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1/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/3/2023

I bought a Used Lexus LS 460 from Rohrman Automotive Group Lexus of Arlington. 1510 W Dundee Rd. Arlington Heights, IL. 60004 On Wednesday December 28, 2022. Paid in Full of a check from NFCU, paid to have car shipped to Virginia to Pohanka Lexus of Chantilly where they conducted a Safety Inspection and Emissions Test which is required in VA. It did NOT PASS inspection due to Left Muffler Leaking. Tried several times to contact this excuse of professional salesman to remedy, which is replace muffler. Therefore, I have STOPPED CODE releasement for them getting the check until my vehicle is repaired. Resolution Sought Replace Muffler so i can obtain my Virginia Inspection to be able to obtain Tags for Newly purchased vehicle in the state of Virginia. This is the WORST Dealership to bare the Name LEXUS. REM OVAL of the Name LEXUS from this Place.

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