Find a reputable business?

Complaints and Resolutions

Lexus of Orland complaints

Read Complaints File Complaint View Full Report

8300 West 159th Street
Orland Park, IL 60462 | Get Directions

(844) 280-4019

http://www.lexusoforland.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$459.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

1 complaints against Lexus of Orland closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lexus of Orland

Sort by

9/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $458.99 Amount Settled: $0.00

Customer Complaint

8/26/2022

On 10/18/22, I purchased a new RX350 from Lexus of Orland Park. Have always taken my car there for all maintenance service...tire rotations every 5K miles, oil & filter & wheel alignment. On 7/8/22, brought in for a routine tire rotation & was told I have 2 tires "with excessive & uneven wear" & should be replaced by this winter. The tires have only 24,451 miles. Ecopia tires are warranted to 70K miles. They told me to contact Bridgestone which I did on 7/11/22. Bridgestone gave me a reference number & told me to take it to a Firestone dealer for measurement. On 7/15/22, the Firestone manager measured...L at 3/4/4 & R at 1/4/4. At less than 25K miles they should be at 7. Met with Joe Pervazas, Lexus service mgr on 8/1/22. Recapped, Joe pulled up his records & verified all work done (6 tire rotations since purchase and alignment on 11/18/21). He said he would contact Bridgestone & get back. After over a wk no call so I reached out to him. Service consultant Nick Reid left a v.m. that Bridgestone would only pay for 1/2 of one tire & recommended an alignment. No mention of what Lexus would offer. Since then I have emailed to Joe P. as well as Keith OMeara, service dir, & Chris Kolalis, general mgr. Still no response. A customer's assumption is that when you pay for service, the work s/be done correctly. That has not been my case. I hope w/your intermediary, this can be resolved. Please confirm receipt of complaint and hope you can help! Resolution Sought Cover the cost of two new replacement tires and wheel alignment as soon as possible. Per their quote, it would be $458.99 plus tax (this includes the credit of $129.50 from Bridgestone). I shouldn't have to pay for their oversight.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile