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Lexus Santa Monica complaints

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1501 Santa Monica Blvd
Santa Monica, CA 90404 | Get Directions

(424) 268-6921

http://www.lexussantamonica.co...

Sales
Monday - Friday 9:00am - 8:00pm
Saturday 9:00am - 7:00pm
Sunday 10:00am - 7:00pm

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lexus Santa Monica closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lexus Santa Monica

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8/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

7/8/2022

I purchased A car from the dealership 45 days after the contract they told me they couldn't give me financed and they wanted to take the car I told them that I was going to keep the car and make payments directly to them they declined all my payments I believe because they repossess the car I gave them a money order and three checks they have not cashed the checks I don't no if they cash the money order and they won't give me my down payment back or any money that I've spent on the car since I purchased in April I need some kind of help Resolution Sought I would like for you guys to get my car back or give me some type of compensation my money back I don't really want the money back because now that my credit is messed up I'm not in a position to buy a new car so I just want my car back

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