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Lexyl Travel Technologies, LLC complaints

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11780 US Highway One Suite N600
Palm Beach Gardens, FL 33408 | Get Directions

(800) 230-4134

http://www.hotelplanner.com

Monday - Friday 5:00AM - 11:00PM EST

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Total Amount in Dispute:
$8,163.00

Total Amount Settled:
$2,007.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

18 complaints against Lexyl Travel Technologies, LLC closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
15	Unanswered

18 complaints against Lexyl Travel Technologies, LLC

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3/29/2026

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

3/3/2026

I made a reservation that was canceled. The refund all but $70. I made another reservation that they canceled and received no refunded at all. I filed a despite with PayPal but they lied and said I received the service when they canceled my reservation Resolution Sought A refund for the $350 they took

2/4/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/9/2026

Just trying to get a correct invoice for my expense report, have called over 5 times and go through the same procedure ".... ticket has been escalated and should be resolved in 24 hours." Booked over the phone, requested government rate and did not get it. Called back same day and requested government rate, got email response indicating a discount has been applied but amount was not shown. Had to log into online banking to see the actual amount of the discount. Called and requested invoice for my expense report, was told they already sent it. Found the invoice they sent and it did not have the discount applied, called back for correct invoice - Ticket Escalated and no response, called back a week later - Ticket Escalated and no response, called back again a week later - Ticket Escalated and no response. Resolution Sought I would like a correct invoice to be sent to my email address. Itinerary # H13333803 .

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