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Lexyl Travel Technologies, LLC complaints

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11780 US Highway One Suite N600
Palm Beach Gardens, FL 33408 | Get Directions

(800) 230-4134

http://www.hotelplanner.com

Monday - Friday 5:00AM - 11:00PM EST

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Total Amount in Dispute:
$7,682.00

Total Amount Settled:
$2,007.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

15 complaints against Lexyl Travel Technologies, LLC closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
12	Unanswered

15 complaints against Lexyl Travel Technologies, LLC

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10/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $440.98 Amount Settled: $0.00

Customer Complaint

9/25/2025

Your company has charged my credit card account AFTER I already had cancelled for a room for a family member to stay at Best Western in Litchfield, Az. the hotel reservation was for Saturday September 20, 2025. The Best Western said I had to talk with you directly, yet you all do now take care of this. I want my whole amount returned as I did not get that service. My husband is calling the attorney General in Florida for this claim since NO one answers call or reply's if we do not get a reply. We call your number, and they either hang up on us or put a computer generated person to talk which does NOT work. I am left to talk to computer people who refuse or cannot understand the problem. YOU charged my card for services that should have never been charge. Reservation confirmation number with Best Western is 637984055-01 Resolution Sought Credit back my credit card asap.

9/25/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,657.00 Amount Settled: $1,657.00

Customer Complaint

9/11/2025

Booked a sheraton grand nashville down town. They only sent an invoice with no confirmation from Sheraton which says they don't have a reservation in my name anywhere. They charged me and didn't make the reservation. I've tried calling sending emails and nothing. They tell you to leave a message and they will call you back. They will let you make a new reservation but not talk to them about a existing reservation they say it's a different number and hang up. Resolution Sought I want my refund. I had to make a reservation directly through sheraton myself and now I'm out the money thy charged me and they new resservation.

Company Response

9/12/2025

Good afternoon Ms. Dodson has been fully refunded for her reservation at Sheraton Grand Nashville. Those funds will be visible to her within the next 2-10 business days as indicated on the email and text message confirmation that was sent. Ms. Dodson did self-book herself for this property using a non refundable rate type. We did request her patience while we spoke with the property front desk to obtain a waiver to their policy. They have provided the following cancellation number 59825105 which confirms they did have the reservation that was purchased by Ms. Dodson.

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