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LG Electronics USA, Inc. complaints

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PO Box 240007
Huntsville, AL 35824 | Get Directions

(904) 417-4600

https://www.homedepot.com/l/st...

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Total Amount in Dispute:
$71,957.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

43 complaints against LG Electronics USA, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
40	Unanswered

43 complaints against LG Electronics USA, Inc.

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8/3/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

7/7/2025

Our refrigerator went out on June 19 and there are no service techs in our area who will work on LG. I contacted LG that day to find out how to go about resolving this issue and they have given me the run around for the last 2 weeks. They continue to say they will know something in 24-48 hours but I am never contacted and there is never any update or resolution. I have called every single business day for the last 2 weeks and still there is nothing. They are telling me they need proof of purchase, but the previous home owner is the one who bought the appliance in 2022 and I have no way to contact her. This refrigerator is completely under warranty, both parts and labor, yet nothing will be done about it and I do not have time to continue calling every single day to be met with another 24-48 hours line. I do not know where to go from here. I have filed with the BBB, but not sure that will do anything. Resolution Sought I would like our refrigerator refunded since they have not been able to find a service tech either who is willing to come work on it.

Company Response

8/1/2025

Consumer emailed: LG finally worked with me and delivered a solution. They found someone to come fix our appliance and gave us a check for food that went bad because our refrigerator was broken for so long. Thank you,

6/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $601.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

I purchased a LG washer from Home Depot and it was not working. I contacted Home Depot and they came out and. Checked it and said it was damaged and needed to be replaced. I was told I had to contact the maker for warranty . I contacted them and have been getting the run around. I had a repair appointment set 3 different times in which I had to stay home and miss work. All the times the appointment was cancelled with no explanation. I reached out to LG and they stated they could not help me because I had rescheduled the appointment a fourth time. They declined my request for refund or exchange. They are the worst. They sent me a message saying I scheduled an appointment for repair on May 6 2025 which I did not. No one has even attempted to call me to resolve this. This has been going on for 2 months with no resolve. I want a refund and to have this over with. I have proof they cancelled the appointments and attempted to blame me. Please just refund me so I can buy a new washer. This has cost me double in washing expenses Resolution Sought I would like to be refunded so that I may purchase a new washer.

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