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LG Electronics USA, Inc. complaints

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PO Box 240007
Huntsville, AL 35824 | Get Directions

(904) 417-4600

https://www.homedepot.com/l/st...

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Total Amount in Dispute:
$61,299.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

34 complaints against LG Electronics USA, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
32	Unanswered

34 complaints against LG Electronics USA, Inc.

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3/30/2026

RESPONSE: Complaint was not answered Amount in Dispute: $699.00 Amount Settled: $0.00

Customer Complaint

3/5/2026

I purchased a dryer from Lowe's February 2025. In October I began to have issues with the dryer making a horrible rumbling noise. I contacted Lowe's. They told me to contact LG. I contacted LG that I have had three technicians come out to the house, nobody can figure out what is wrong and now the warranty was up a month ago I was promised remedy before that even happened. They were gonna switch it out and give me a new one then they tell me that a carrier is going to contact me to pick up the old dryer and deliver the new one that was over a month ago. I'm getting tired of being ignored and given the shaft and I am being lied to constantly from LG. Resolution Sought I want a replacement electric dryer that is comparable to the one I have.

3/29/2026

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

3/3/2026

My refrigerator which is not that old completely stopped working I contacted LG who informed me that my warranty was up they did and online Diagnostic and said that linear compressor was bad that was still under warranty but they charged me $58 before they ever did a bit of work by freezing one of my credit cards and they have yet to come out and fix it and it's been almost a week and I cannot get my credit card unfroze for the $458 this seems like fraud to me Resolution Sought I want you to put a stop to their fraud and criminal practices when do you pay for a job that hasn't been done especially when they don't even show up for a week I want them fine or put out a business if it's possible

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