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LG Electronics USA, Inc. complaints

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PO Box 240007
Huntsville, AL 35824 | Get Directions

(904) 417-4600

https://www.homedepot.com/l/st...

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Total Amount in Dispute:
$50,016.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

28 complaints against LG Electronics USA, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
26	Unanswered

28 complaints against LG Electronics USA, Inc.

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8/20/2026

RESPONSE: Complaint was not answered Amount in Dispute: $3,600.00 Amount Settled: $0.00

Customer Complaint

7/27/2026

I purchased an LG refrigerator from Home Depot in Dover Delaware. It is under a one-year warranty with the company LG. The refrigerator needs service. The ice maker two of them are not working and the door does not close properly anymore. I've been in touch with the Company LG. I called them on 7/18/26 for Service on this product. I have been on the phone with them every night since July 18, 2026. They keep telling me that they cannot find a Service tech to come out to my area to repair their refrigerator. I got Home Depot involved and they told them the same thing. The icemakers do not work and the door on the refrigerator is not closing properly. The temperature in the refrigerator is going up and I had to move my food to an outside refrigerator I have in the garage. Every time I call they tell me they have escalated it to the next level, but they still don't have a technician to come out and fix their product. I want the Company LG to stand behind their product and come out and repair what is wrong with the refrigerator? It is less than a year old. Resolution Sought I want LG the company to come out ASAP since it's been over a week since I originally made the complaint to them and fix their product.

8/3/2026

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

7/8/2026

Customer states they continue to have issues with the refrigerator door purchased in Dec 2024. The unit has been serviced twice and still the problem remains. They have a warranty but believe this is defective. Resolution Sought Refund or replace with model that doesnt have these problems.

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