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LG Electronics USA, Inc. complaints

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PO Box 240007
Huntsville, AL 35824 | Get Directions

(904) 417-4600

https://www.homedepot.com/l/st...

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Total Amount in Dispute:
$82,839.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

48 complaints against LG Electronics USA, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
46	Unanswered

48 complaints against LG Electronics USA, Inc.

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6/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $601.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

I purchased a LG washer from Home Depot and it was not working. I contacted Home Depot and they came out and. Checked it and said it was damaged and needed to be replaced. I was told I had to contact the maker for warranty . I contacted them and have been getting the run around. I had a repair appointment set 3 different times in which I had to stay home and miss work. All the times the appointment was cancelled with no explanation. I reached out to LG and they stated they could not help me because I had rescheduled the appointment a fourth time. They declined my request for refund or exchange. They are the worst. They sent me a message saying I scheduled an appointment for repair on May 6 2025 which I did not. No one has even attempted to call me to resolve this. This has been going on for 2 months with no resolve. I want a refund and to have this over with. I have proof they cancelled the appointments and attempted to blame me. Please just refund me so I can buy a new washer. This has cost me double in washing expenses Resolution Sought I would like to be refunded so that I may purchase a new washer.

5/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/17/2025

We had bought a stove from them which they've been out three times to fix and it cannot be fixed and they are not authorizing a refund…. Not sure if it's a lemon law or how we proceed. Resolution Sought A refund of $1000 we paid for the product

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