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LGM Auto Finance complaints

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5755 Granger Road Suite 777
Independence , OH 44131 | Get Directions

(440) 290-4008

http://www.lgmautofinance.com

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against LGM Auto Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against LGM Auto Finance

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11/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

11/4/2022

This company sold me a lemon which was a 2015 Chevy equinox the check engine light was always a problem the traction on the vehicle was horrible I was always fixing on the vehicle they repoed the truck and their harassing me for it i just want this company to stop calling me they constantly call my job and it's putting my job on the line the vehicle was unsafe for me to keep driving and I got tired of putting money into it and paying the note I dealt with it for 3yrs and couldn't take it anymore Resolution Sought Stop calling me emails and texting

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