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Liberty Auto Plaza complaints

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920 South Milwaukee Avenue
Libertyville, IL 60048-3229 | Get Directions

(847) 680-8000

http://www.libertyautoplaza.co...

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Total Amount in Dispute:
$347.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Liberty Auto Plaza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Liberty Auto Plaza

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9/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $347.35 Amount Settled: $0.00

Customer Complaint

8/10/2021

My ABS light came on dash board, Went to kia car dealership were i bought the car in libertyville, illinois . Always had that car serviced at this dearership. I paid $ 160.00 for diagnostic testing for the problem. Driver side front sensor shows a fault in the system, needs to be replaced. They ordered the part on June 24, went back to have it replaced on Aug 3rd. Paid $343.93 . The light was still on at the car dealer. They now tell me the back driver side sensor is at fault. $600.00 more to replace driver side rear sensor. I just paid $ 500.00 for what? A poor testing technician. Resolution Sought I will be willing to pay for the part replaced, which was $156.58, but not for $347.35 for less then 3 hour of labor.

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