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Liberty Car Company complaints

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90 Franklin Street
Waterloo, IA 50703-3702 | Get Directions

(319) 291-5220

http://www.libertycarcompany.c...

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Liberty Car Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Liberty Car Company

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1/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

12/27/2021

I recently purchased a 1977 Cadillac from Liberty Car Co in Waterloo, Iowa. Prior to purchasing the car I spoke with a guy by the name of Mr. Alton about requirements before purchasing this vehicle. I made it very clear that I needed the AC/Heat to work, car must run and drive well without any major issues, & that I didn't want a car with major rust issues. When the car arrived at my house it didn't even start & had to be rolled out of the trailer by hand. Car wouldn't start with my jump box or with booster cables. I replaced the alternator & had the battery charged. When I attempted to turn on the AC Or heat I got no response at all. So I attempted to drive up the ramps to change the oil & the car barley drove up the ramps. I immediately messaged to say I hope the transmission wasn't weak because it didn't even want to pull up the ramps. Well I didn't plan to drive this car until my birthday which was December 14th. I got of of my neighborhood & came to the very first red light & noticed that the car didn't want to take off from the red light in a normal manner. Car seemed restricted restricted. I reported this to the seller & took the car to a local transmission shop for service & was told that it definitely was an issue but unclear how minor or major. Technician said it felt like the governor was struck but couldn't check it for me until the 2nd week in January. Seller seemed to want to help at first but is now only offer $500 to help with the repairs. Floor is rotten. Resolution Sought I would like to return the car but I know that's not likely so I would at least need $3500 back to service at the issue that I didn't want in the first place. Service transmission, repair AC System & replace the rusted out floor pan. I have proof of everything I stated. Now they are not even responding to my text messages or returning my phone calls.

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