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Liberty Home Guard LLC complaints

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4101 Avenue U
Brooklyn, NY 11234 | Get Directions

(833) 544-8273

http://www.libertyhomeguard.co...

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Total Amount in Dispute:
$8,121.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

7 complaints against Liberty Home Guard LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

7 complaints against Liberty Home Guard LLC

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9/1/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

8/16/2024

I bought a policy based on their ratings. When I needed to replace my washer it took them a month to go through their " resolution" process and because I am 69 and cannot carry baskets of clothes back and forth to the Laundromat I purchased a washer prior to their resolution process ending. Because I didn't wait they will not cover. They covered microwave quickly, but it was much less expensive. I opened the claim for the washer in early July and waited three weeks before I bought the washer. The resolution was given today August 16. Resolution Sought I want them to pay for the washer.

Company Response

8/19/2024

We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

8/13/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

7/31/2024

I called this company in which I have a 14 month plan with, the city repaired a ruptured pipe on the street in front of my home. In the process they damaged my plumbing and I needed to use my service that I have with them. 1st of all I waited 4 days in 115degree weather for a technician to show up. It ends up that a shark bite fixture was damaged and blew up under my home and released 4500 gallons of water under my home. My share of this cost was to be $80 and they told me it was going to be an additional 500.00 + to repair a $10 pipe fixture. I refused to pay and hired a plumbing to fix the problem for $345.00. Therefore because I paid out of my own pocket to fix this damaged plumbing I felt they didn't deserve the $80 because the didn't do the repair work. In the mean time I'm trying to get reimbursed from the city of. Bullhead water & sewer for causing this problem to begin with. I just bought this home & lived there less than 30 days. And now nothing but a nightmare. This company left me without any water for 5 days total and was trying to cheat me on a $10 plumbing part. I don't know if any plumbers who make $300 a hour in bullhead city AZ. I payed my plumber with a check and reversed my share of the the insurance company's $80. because they did nothing for me at all. Resolution Sought I want my $80 back I reversed the credit card charge and then they reversed it back again …. I don't feel I owe them a thing . They are crooks and don't deserve a dime as far as I concerned.

Company Response

8/1/2024

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