Find a reputable business?

Complaints and Resolutions

Liberty Mutual Group complaints

Read Complaints File Complaint View Full Report

175 Berkeley Street - T15-B182
Boston, MA 02116 | Get Directions

(800) 344-0197

http://www.libertymutual.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$376,809.00

Total Amount Settled:
$0.00

Complaint Experience

48%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

50 complaints against Liberty Mutual Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
19	Agreed to make an adjustment
2	Refusing to make an adjustment
25	Refuse to adjust, relying on terms of agreement
4	Unanswered

50 complaints against Liberty Mutual Group

Sort by

7/29/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $189.00 Amount Settled: $0.00

Customer Complaint

6/20/2025

This company has been harassing me nonstop, I told them I was canceling my auto insurance because they kept raising my premiums, so I went with State farm, as of May 2, 2025, I let liberty mutual know this, and they keep harassing me and telling me they want proof that I have auto insurance, I don't have to prove anything to them, Michigan is a no fault state, plus I have a vehicle loan and have to have car insurance, it is not like I am making it up, I want no further contact from them and I am not paying them nothing, they were informed that I was canceling. Resolution Sought I would like this company to stop harassing me. I do not owe them nothing and I canceled this policy on May 2, 2025.

Company Response

7/9/2025

We are in receipt of the complaint for the customer referenced below, and welcome the opportunity to response to our customer's inquiry. A detailed response has been communicated directly to the consumer on July 9, 2025, by email. Sincerely, The Presidential Service Team, Liberty Mutual Group

Customer Rebuttal

7/24/2025

Complaint not settled! This is the worst insurance company I have ever dealt with Not happy, liberty mutual is still trying to charge me, and I had told them I wanted to cancel this policy, and I have a new insurance carrier, all they did was overcharge me the whole time I had my auto insurance through them

Company Final Response

7/25/2025

Please be advised that a follow up letter was sent to the consumer on July 25, 2025. Please update your records. Thank you.

7/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

6/10/2025

Consumer alleges your company has not paid for the damages caused to his vehicle by your client. Consumer was involved in a car accident with your customer on 12/14/2024 who also hit a telephone pole. He was originally offered money to repair it however when customer mentioned about the telephone pole, he was told you had to wait until Frontier filed a claim to see how much the damages were. He has no car to use, it is sitting outside of his home. His vehicle is not drivable. Consumer wants your company to pay for the damages on his 2016 Hyundai Sonata Hybrid. Claim #058531582-03 Thalia Davila--Agent Resolution Sought Consumer wants your company to pay for the damages on his 2016 Hyundai Sonata Hybrid.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile