Complaints for Liberty Tax Group, Inc. in Norwalk, CA

12440 Firestone Blvd. #260
Norwalk, CA 90650 | Get Directions

(562) 466-1188

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to provide services after collecting fees and respond to concerns. Some customers state that debts are not settled, or that the IRS never received any contact or documentation. Customers state phone calls and other forms of communication are ignored.

The company responds to some complaints by stating they provided a substantial amount of work, continued to provide services, or that they had problems with their factory company and had to retain another firm.

Complaint Closing Statistics

0 complaints against Liberty Tax Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Liberty Tax Group, Inc. complaints